IN a sprawling office in the Philippine financial district of Makati, rows and rows of Filipinos sit in front of computers answering calls made by Americans. Although answering calls from the other side of the world may sound too simple, call centers have become a 鈥渟unrise industry鈥� in this country. The government sees it as the growth driver of the economy.
Skills lack clouds call-center boom
Manila Times
Sheryl Quito
